CONFLICT MANAGEMENT, PREVENTION AND RESOLUTION
Conflict is a situation in which people, groups or countries are involved in serious disagreement or argument. Conflict can also be present when two or more parties perceive that their interests are incompatible, express hostile attitudes, or pursue their interests through actions that damage the other parties. Conflict is a necessary process of life. Within the individual, there is always conflict of thoughts, choice and interest, to mention but a few. This is known as intra-personal conflict. This not only makes decision taking difficult, but also has been identified as one of the major sources of stress. On the other hand, the inter-personal conflict occurs between individuals, states, groups and organizations or members of an organization, groups and states. Conflicts can also be either constructive or destructive. While conflict is universal and occurs naturally, crisis (or violence) is almost always the key by-product of conflicts. If conflict is properly managed or resolved, there will be peace. If on the other hand, resolution and reconciliation fail, the conflict will degenerate to chaos, crisis or war.
Course Content
Module One
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Introduction to Module One
01:02 -
Module One
32:28